-
Re-defined lines
of communication.
-
Promoted a
long-term veteran to sales manager.
-
Eventually
promoted another long-term veteran to General Manager.
-
Created a
management team consisting of the owner, sales manager, office manager, and
operations manager who later became the general manager.
-
Created a company
mission statement as a team.
-
Trained the sales
manager.
-
Trained the
management team to work as a synergistic, cohesive team that worked
interdependently with all employees aligned with the company mission statement.
-
Trained the team
on how to have effective meetings.
-
Created job
descriptions defining everyone’s roles, responsibilities, tasks, and
measurements.
-
Created job
appraisals and trained on how to effectively perform them.
-
Defined the
company selling system and trained all salespeople on the system.
-
Set goals for
performance.
-
Redefined
compensation based upon performance.
-
Tracking system
for sales performance and goal attainment was instituted.
-
Instituted a
delivery charge.
-
Stopped price negotiation.