JRM Sales & Management's extensive list of
references
is available upon request.
Contact
us or call 1-866-925-6287.
We started with JRM Sales and Management at the worst possible time.
The economy had basically collapsed as we knew it and the future did not look much better.
Michael Luciani has been everything from a financial advisor, a teacher and coach for me and my staff,
a GREAT sounding board, a therapist, and a friend. With his help we have made great strides on improving
many different areas of the business.
Mike's expertise on everything from Inventory, Employee Management, to Accounting has without a doubt
helped us through this very trying time.
Mike either has the knowledge we need for whatever problem we are having or he uses his resources with
JRM to find the answer.
Mike and JRM are definitely a valuable asset to my business.
Vic Grogan
True Value Hardware
& Home
|
David
Fass and JRM have been invaluable to our
company in the last 6 months. By no
means have we reached all our goals, but
we're a different company from who we
were before. David has supported us
with insight and accountability through
a period of extreme economic
uncertainty, and with his help we have
made several significant changes to our
business that will be a foundation for
controlled, consistent growth. JRM is
helping us fix root problems we didn't
know we had while teaching us skills we
didn't know we lacked. I don't know
where we'd be without them, but I'm
excited about where we're going
together!
Aaron Clewell
Clewell's
Family Hardware
|
Michael Luciani and JRM was definitely a
positive experience for us as a team at
Best Fire Hearth & Patio, and also for
me personally, as a young sales
manager. They helped me add
synergy to our sales team by teaching me
how to communicate regularly, openly,
and fairly with my team. By
implementing the changes Mike suggested,
I now have a better overall sales team;
one which is more motivated, better
informed, more confident, and focused on
their individual goals and mission of
our company. I would highly recommend
JRM to any
organization (except my competition) who
wants to maximize their overall
performance and promote a better place
to work.
Lucas Stritsman
Sales Manger, Best Fire Hearth & Patio
We engaged JRM Sales and Management over
five years ago. They helped us to bring
our organization to the forefront of the
furniture retail/wholesale in Russia. We
have restructured our 500+ employee
organization, we have implemented the
sales system in all 7 of our stores, we
follow their recommendations in
merchandising and marketing and we
continue to exploit their expertise in
all corners of our business. Times are
very tough here in Russia, the traffic
is 50% down, but we are making money.
Thanks JRM!
Naum Alper
Torgovij Tsentr Don
Rostov-on-Don, Russia |
JRM taught us how to develop our
operating budget as a tool to help us
manage our business proactively. We now
know where we are going and also what to
do to help us get there. Working with
JRM and Jim Grandillo has been a real
eye-opener for us!
Mary Osborne
Rifes TV& Appliance
Jim Grandillo and JRM have taught me how
to hold myself and my staff accountable
for results. We have grown and
prospered these past two years in spite
of a weak economy, and we are a better
and stronger company because of our
association with them.
Russell Imhoff
Imhoff's
Hometown Appliance Center |
We immediately connected with our account
executive, Mike Luciani and respect his
advice. We are so pleased that Milton Dortch
had the patience to stick with us during the
decision process so that we finally took the
steps to seek JRM’s assistance. The
light at the end of the tunnel is there just
knowing that we are being proactive about
our business. Since we are a second
generation family business we finally feel
like Scotty’s is our business and not like
we are just replacements with no right of
passage.
Kim and Cyndee Scott
Scotty's Audio and
Video
|
We engaged JRM Sales and Management over a
year ago. They have been a great help to us
over that time. It is like having
another set of eyes on the company. I
find myself comfortable enough to call my
account executive whenever I need advice or
just a sounding board. JRM is there
for my company and continues to play a key
role in our organization.
Bill
Pelfrey, Jr.
World Hi Fi
Home Store |
Our experience with JRM Sales & Management
has been a very profitable and enjoyable
experience. We are a family run
business that is in the process of trying to
evolve into a business that is run by
policy, procedures, and accountability.
While it has been a lot of hard work, my
wife and I are convinced we made the right
choice in investing in our business even at
a time that the economy is not at it's best.
We have been able to hold our figures even
though sales all around us are down
dramatically. Mike Luciani has been
fantastic in helping in any area that we
have asked and encouraging us in all facets
of the business. JRM has been nothing
but professional. We've signed up for
another term!
Charles Puckett
Town and Country
|
Joe, I just
wanted to write and thank you for the
excellent sales training program
administered by JRM Sales & Management.
Your trainers, David Fass and Michael
Luciani, were first rate. Our 90 sales
associates and 14 managers thoroughly
enjoyed it and received great take-away
lessons and materials. Even one of our
most hardened and experienced sales
associates said he got some wonderful tips.
He said "it is refreshing to be trained by
professional people with tons of retail
experience."
I would
whole-heartedly recommend Joe Milevsky's JRM
organization to any retailer looking to
measure and improve sales performance.
Tom Olinde,
President
Olinde's
Furniture |
We began with a furniture store filled with
products and accessories but without any
real plans or structures to succeed - except
for the will to survive. JRM brought
to us systems, perspectives, and connections
that are truly relevant to the industry and
were able to bring systematic approaches to
our business, helping us dissect our
business into a manageable science that gave
us measurable symptoms which we could
interpret and proactively address to move
things forward. Hindsight is 20/20 but
it would have been extremely beneficial if
we had JRM with us when we first started the
business.
Wendy Chu
The Great Room
|
JRM did an excellent job evaluating our
business and laying out a step-by-step plan
to help us reach our goals. They empowered
us to intentionally shift from an
Owner-centered business to a
Mission-centered business. We are
thankful for their team approach, their
competence, their ability to listen and
their integrity. We are glad we chose
JRM to help us grow and develop. At
the end of the day, we felt like JRM cared
about Creative Interiors and Design, had
excellent tools and most importantly
exceptional people operating them.
Ryan
Townsend
Creative
Interiors and Design |
You don’t have to partake in the economic downturn. Like everyone
else I imagine, I knew the economy was going in the wrong direction and
if I continued to run the business as I always did, the results would
mirror the economy. When JRM Sales & Management did a 2 day
analysis of my business last year and told me that I could increase my
profits by investing in my business and spending even more money I was
skeptical. Using my own financial data, they showed me how and why
letting them help me would be a wise investment. We signed up for
an 8 month engagement and extended the engagement because of the
results.
When comparing the first quarter of 2009 against the same quarter 2008,
our expenses increased by 15.2% and we changed our sales compensation
plan from a base pay to a plan that paid based upon performance.
Sales increased by over 20% and profits by 71.3%.
Was it easy and take no effort…no it wasn’t. Was it worth the
effort…absolutely! Ask yourself what you did last year to effect
change instead of just complaining about how bad everything is.
Steve Lynch
Lynch’s Furniture
& Appliance
|
Since engaging JRM Sales and Management,
our Hearth Products business has changed for
the better. We now have a business-specific
chart of accounts allowing us to be
proactive and flexible in our yearly budget
as well as monthly financials. We can
quickly create budget scenarios altering
accounts, then evaluating our business’s
health. For the first time, just two weeks
after our year end date we know our tax
status. JRM’s scope goes well beyond the
financials and deep into team building
embraced by our entire staff. Our team is
now guided by job descriptions and reviews
and are much better able to cope with the
daily demands of the hearth industry. The
sales team is more focused on relationship
building and putting our clients needs
first, satisfying the Enchanted Fireside
mission.
We continue to rely on JRM Sales and
Management as a mentor as we strive to
improve and prosper from our business.
Rocco & Karen DiVerdi
Enchanted Fireside |
JRM has provided insight and knowledge to me
and my staff that, when we implement them,
will ensure profitability and job security
for everyone. My experience with JRM Sales
has energized me and my staff to affect
positive change that will help me manage our
business for the future. Everyone at JRM has
a genuine concern for my business success.
Doug Samuels
Young's Appliances
|
I am getting ready for a three-week vacation
to Paris and Istanbul at a time when Peters Family
Living is on track for the best year of our 65 year
history (in spite of our economy). When I leave
town, I will not be calling the store to check on
things. I will not be on call in case of emergency.
I will not lie awake at night worrying or wondering
about the store. I will have peace of mind knowing
that I have a management team and a staff of 17
employees who are all on the same page as to our
operational systems, our mission, our values, and
our focus on customer service. I owe all of the
above to JRM Sales & Management. Thank you Joe
Milevsky! I would never have been able to make
these statements if we still operated like we did
before you came along 10 years ago. We still use
the methods you taught us, and they still work!
Hopefully other businesses will allow you to help
them so they can have the same successes and peace
of mind that I now enjoy.
B ill
Peters
Peters
Family Living |
Speaking of helping out our fellow
retailers, I know you are familiar with JRM
and the fine work they do in the industry.
Bob Moorman from JRM has a few slots that
have recently opened up and is willing to
take on a few new clients that are looking
for help. I give JRM and Bob in particular
an A+ in the help department. I can say
unequivocally that without his 2 days a
month of focused intense work, we would not
be having the profitable year in ’08 that we
will be. Even though I know everything I
need to do without him, somehow, he guides
our team through the land mines of this
economy to get everyone focused on the big
picture so that we are better equipped to
handle this economic mess. It starts with
the P&L and ends with a profit.
I would appreciate it if you would give
JRM a call at 678-574 0937 to explore how
they can best help FMG members.
Ray Ruby
Ruby-Gordon
|
Simply put, JRM knows the furniture
business. The combination of Floyd Veal and
Mike Luciani were a great combination for
getting us back to the fundamentals. Trying
to exist in a very small market always
presents very specific challenges, which
they recognized. The biggest take away;
make a profit with the business you have,
not necessarily the business you think you
have.
Jeff
Lindsley
Lindsley's
|
Mike, I
would like to personally thank you for
taking time to make our work environment
more "Enchanted". Your professionalism
and knowledge of the hearth industry, as
well as, your positive "how-to approach" on
client service is something I will adapt and
aspire to in my professional and personal
life.
Lauren,Administration
Specialist
Enchanted
Fyreside
|
As a husband/wife start up, we found
ourselves buried in the day-to-day
operations and unfortunately too much crises
management. With JRM and Mike Luciani’s help
we were forced to stop and “work on the
business” instead of “working in the
business”. We were able to take a step
back, look at the whole picture, get a
handle on what was really happening and then
take necessary steps to point our business
in the right direction. The Goal
Performance System has proven to be an
excellent tool to measure the effectiveness
of our sales team, which has resulted in
better training, bigger tickets and a higher
close ratio. Mike helped us create budgets
and get our advertising budget in line,
among many other financial areas. The
advice, encouragement and friendship Mike
provided for us through a very difficult and
challenging period helped us navigate
ourselves to the answers we needed. This
experience has been priceless!
Eddie and
Carol Kennedy
Great Deals
on Furniture
|
"JRM taught us to how to analyze
different sales performance indicators with
our design team. This has enabled us to
better coach them in areas where we
needed the most improvement. As a result,
the efficiency of our design team has
improved dramatically."
Todd Grand
President
Ethan Allen Interiors
|
“JRM helped us take control of our business.
By implementing their programs we reduced
our inventory, increased our bottom line and my wife and I
actually get a day off once in awhile!”
Marty Cramer
Cramer's Home Furnishings
|
"When I first approached JRM to look at our
business, I asked them not to tell me what’s
wrong with my business, but give me solutions to
the problems I knew already existed. I
also wanted to ensure the solutions they
suggested were simple and easy to implement.
JRM has done that and much more. They have
helped us improve our organizational structure,
enlighten our financial picture, manage the
processes better, and continue to provide fresh
ideas to improve our business. Paula and I are
pleased to have JRM as part of our team at Home
Collections."
Wes Holt
Home
Collections
|
"On behalf of myself and our 13 employees, we
would like to thank you and your company for the
training and organizational assistance you
provided for our Company. After
implementing your recommendations in late 2006
we just reached our 50th Anniversary.
Your program is something we should have done
many years ago. It has allowed us to clearly
define the individual responsibilities and
expectations of each employee working toward a
common goal. It focuses the team toward
increased customer service and sales.
Setting goals, setting expectations and
changing old habits is not an immediate result.
Progress is slow but after a year and a half we
can only look back and realize how much better
organized we are. Ultimately we expect to
achieve our goals."
Fito Yturralde
Yturralde
Interiors
|
"We are a rapidly growing furniture store
attempting to transition the management of the
day-to-day operations to the third generation
and JRM has become our lighthouse. Bob
Moorman and Floyd Veal have shed a wealth of
knowledge regarding the strengths and weaknesses
related to our organizational development and
sales process, and it's exciting to see the
areas in which our business can be made better
and more efficient. The professionalism and
experience of these men have made the initial
phases of the process more than pleasurable, and
I am anticipating with excitement the positive
changes that will evolve as a result of their
recommendations."
Casey Evans
Pedigo Furniture, Inc.
|
"Discovering JRM Sales & Management
tucked away on the 12th floor of the old
wing of the IHFC building in High Point,
was a real turning point for our family
business. We were quickly growing
beyond a Mom & Pop family business but
could not see our way. Mom & Pop
were wanting to slow down but working
harder with more stress than ever
before. We needed help so we bit the
bullet and enlisted JRM. Years later we
are so much better off having been
helped in a different direction. We've
spent more money than we ever thought we
would but haven't regretted a penny.
The real story behind the success (and
the willingness to spend the money) is
our JRM consultant.
He has been a God send - a divine
appointment. His values and character
line up so well with ours that we've
never been at odds with where he was
taking us. Through some very
difficult times, his expertise has been
invaluable. His leadership has been
superb. JRM has a superior individual
in him. Thanks to JRM our
success for years to come is certain."
Anthony Owens
Eller and Owens Fine Furniture |
"In 2006, we expanded our business from
a 4500 sq. ft. showroom to 26,200 sq.
ft. and more than doubled the number of
employees from under 20 to over 40. For
over 20 years we had been running a
small closely knit operation and then
almost over night we had grown
tremendously and felt the organization
to be out of our control. We then had
the good sense and good fortune to be
referred to JRM Sales and Management.
Our
Account Executive
started out by coming in and
listening. He did not come in with a
“standardized program offered to all”,
but designed a program to fit our needs
based on his extensive knowledge and
experience in the retail business. He
taught us organizational skills,
teamwork, issue identification and
prioritizing. He kept us working on
short term goals as well as long term
planning. When we got caught up in the
day-to-day problems, he re-focused us
onto the bigger issues. When we slipped
into old habits, he would remind us of
the basics he taught us and push us back
on track. He worked with us one on one
and also provided group training where
needed, such as with our sales staff.
His suggestions were particularly
significant in Sales Training and
Management development.
He was always
flexible, caring, attentive to our needs
and extremely easy to work with. After
working with him for about a year and a
half, he is not just an advisor but a
friend."
Pat
Atkins
Friedman's Appliance Center
|
"We just finished our last session of the year
with Jim Grandillo, and I wanted to thank you
for all the help JRM has been to our company
over the last year. With your help, our
company is in a strong position to have a
profitable 2008. We could not have come
this far without your company's help. I
will tell you that the dollars we have spent, as
well as the dollars we have elected to spend
next year with your company is the best spent
money in our business. We could not ask
for a more professional and committed company to
help us fine tune our business."
Mike and Jeanne
Strickland
The Cabin
Company
|
"I could go on and on but I will end with this.
I am extremely satisfied with the JRM method of training. We have a long way
to go as we will never stop trying to improve (I hope). The process is hard work and it
doesn't stop when he is done but is well worth
the effort. I cannot say everything is
beautiful in our business but I have high hopes
for the future. I cannot imagine doing
business any other way now even though we still
have so far to go."
(to
view entire letter)
Don Idler
Idler's
Appliance
|
"After spending time with Bob Moorman and
Mike Luciani of JRM, I had a new understanding
of the business end of my furniture store. I
especially appreciated the extensive time spent
on helping me to establish a detailed budget as
I opened my second store location. I also
appreciated the level of professionalism
exhibited by these gentlemen, without any
stuffiness. We had many good times, laughs, and
honest exchanges as we worked hard together over
the months. My staff enjoyed Mike's interaction
with each of them, and his help in sales
training during one of his visits. One can be
assured that, collectively, JRM has many years of
hands-on experience in the furniture industry
which I appreciated gleaning from."
Susan Walter
Sofa Table Chair
|
“The greatest benefit that I got from my work with
JRM was that they helped me understand exactly what I
had to do to be profitable and gave me the tools,
techniques, and tracking systems to understand how to
get there.”
Carl Allen
Hulsey's Appliance
|
"JRM has helped our business identify profit centers
that were non-existent or not fully developed within our
assortment offerings. This discovery grew the average
ticket by 60% and increased our close rate by 20%.
Annual marketing plans implemented under the direction
of JRM gave Everton Mattress and Furniture the
opportunity to ensure proper traffic flows necessary to
support store sales.
Through the implementation of JRM processes and methods;
measurements and benchmarking have been clearly defined
in merchandising, marketing, selling, and financial
strategies. This has helped EMF have a better
understanding in making decisions that are crucial to
the company’s success.
Proper goal development did not exist within our selling
strategies or sales management. JRM established
processes, procedures and methods that installed
accountably on the selling floor which in turn raised
the average ticket, close rate and add-on sales
opportunities."
Chris Sanders
Everton Mattress and Furniture |
"Finding JRM Sales and Management might
have been by chance, luck or even fate;
what I have learned from the process
couldn't be any further away. It
was Engineered! Our Account Executive and JRM's
tools have changed us. We have
learned how to be planned, proactive and
intentional in everything that we do!
We control our fate! We are in the
driver seat of our "baby", DAVE'S WORLD
INC. I now live and work by our
value system that we have created.
Not only has the service helped me in my
business life, but also in my personal
life."
Matthew Scott
Dave's
World, Inc.
|
“JRM has a wealth of experience at all levels of the retail
furniture industry. The JRM team knows your problems and offers
real solutions. Because of their many years working in furniture
retail, the JRM team knows how to talk your language to get the
job done.”
Randy Shindle
Furniture
Country |
"With business conditions less than ideal, every competitive
advantage is helpful. My staff is more professional and our
follow-up is the best it has ever been. I would recommend this
process to any retailer and I, along with my staff, have nothing but
praise for Mike Luciani’s knowledge and professionalism."
(to view entire
letter)
Ed Smith,
President
Chariho
Furniture
|
“With the help of Floyd Veal and JRM, our company has experienced
double digit increases in sales and profit. Floyd has taught our
sales people how to turn customers into clients and the results have
been outstanding. I cannot thank Floyd enough for what he has done
for our company.”
Justin
Obermark
Kettle River
Furniture |
"Our relationship with JRM Sales &
Management improved our business in many
ways. We became a more professional
company in managing our employees and
understanding our sales processes under
their guidance. We were able to track
our strengths and focus on our weaknesses in
a whole new way.
Joe and his
staff were very easy to work with.
They were always understanding of our ways.
They listened to our needs and worked out a
program that was easy for us to implement.
I would
recommend JRM and their services to any
retailer interested in making their company
more professional."
David
Marks, CEO
FindersKeepers
"It was
unbelievable how much we didn’t know about running a successful
furniture store. Of all the things that JRM taught us, the most
important one was learning how to define any roadblocks that we had in
our business and how to remove those roadblocks as a team."
Steven Weinstein
Rialto Furniture
|
"JRM taught me the
nuts and bolts of running my business and as time goes by, I realize
more and more what a good investment JRM was for me and my business.”
Sonny Graugnard
Graugnard's
|
“It paid off, I got my money’s worth, I wouldn’t ask for my money back.
It was a lot of work, but I learned a lot. It taught us how to be
profitable instead of hoping to be profitable”.
Tom Bull
Tom Bull's
|
“After many successful years in manufacturing I am enjoying a second
career in retail. My association with JRM has afforded me a tremendous
insight into retail helping me to translate my previous career into that
of furniture retail…”
Lillian Fisher
The Sleep Store
|
Our association with JRM has changed the course of our business. We
have much more control over our buying program and budget, we
continually improve our selling skills, and we have systems in place
that help to effectively manage the organization. Each member of
the staff has a better understanding of the importance of their role. I
wish we had worked with JRM before we opened the doors."
John Hays
Port Madison Home
|
“JRM has become a part of the family. At a point when our company was
growing faster than we could imagine, the JRM team took us to a
professionally run organization. The results have been
tremendous and like a big brother we can depend on JRM to keep us on the
mark. We truly appreciate what JRM has done for our company…”
Brian Aaron
Woodstock
Furniture Outlet
|
"JRM Sales & Management is the single comprehensive solution for
directing our home furnishings business toward increased profitability
while giving our people a pathway to success in accomplishing their
personal goals. The JRM expertise covers our needs in financial
budgeting, organizational development built around meaningful job
descriptions and accountability for every employee. A professional
selling program begins with thorough training, then giving our sales
manager the tools and guidance needed to lead and coach each sales
associate toward success. Finally, the JRM merchandising plan gives us
the tools to stock the winners while constantly improving gross margin
return on investment."
David Fass is the perfect fit for the challenges facing our furniture
and appliance business. He constantly prompts me to focus on the most
critical projects which will bring success. He keeps a plan of action
in place not only for me but also for other key team members. This plan
changes constantly, depending upon our company’s most critical needs.
His methods have taught me to keep every individual employee
accountable for specific results, which allows me to worry less about
detail and more about leadership."
Bo Carey
Greer's
|
"Shore has used JRM’s services since September of 2006. I have found
their program to be exactly what we needed. First, it has given me a
completely different insight to what my employees expect from me as
their employer. Second, it has provided a
training platform as I prepare my two sons to take over the business in
future years by giving them an outline that can be tracked and verified
for essential business making statistics. They are able to see a
completely designed sales and management system and have learned how
even the smallest change in sales, margins or expenses impact the total
bottom line.
Finally, as we continue, we will use the program to fine tune the
business to maximize the ROI so the boys will have a strong, well-balanced business with a proven track record that will help them
establish critical vendor and financial relationships when I retire.
They have become part of our management team and offer the outside
vision our company needed."
Gary
W. Larmore
Shore Appliance
Connection Inc., President
|
“The analysis alone was extremely beneficial and well worth the
money. We had always done things one way forever, and never realized
that there were other and better ways to do things."
Stan King
King Furniture & Appliance |
"The sales management systems we have implemented are working great. I now know what is
happening and, more importantly, what is not happening on my sales
floor...I can assure you that the money I have spent on this has been
the best money I have ever spent."
Lee Skinner -
see video
Morris Appliance
|
"About 6 months ago, we sought assistance from JRM Sales and
Management. JRM performed an objective and confidential on-site
evaluation of all aspects of our business. This evaluation opened our
eyes as to the potential of our business as well as the roadblocks
preventing our further growth and profitability.
JRM provided solutions that we could put into practice. These
solutions addressed every area of our business such as financial
controls, budgeting, sales, sales management, merchandising,
organizational development and effective personnel management.
The recommended changes were not easy, but after implementing them,
the positive impact has already been felt.
We have observed increased sales, profitability and cash flow all the
while decreasing unproductive inventory and operating loans.
I
would highly recommend JRM to any retailer who desires to increase and
enhance their business and take it to the next level.
I anticipate our continued relationship with JRM to be a long and
rewarding one!
I would invite anyone to call us if they have any questions or
concerns regarding JRM."
Lee and Dica
Chipperfield
Chipperfields
Home Store |
"My plea to you is don't wait
too long for help! We nearly lost our business because I was too
proud or too afraid to ask for help. We are lucky we
survived, you might not be that lucky. Don't wait too
long!"
Thelma Decker
T&M Appliance/Electronics
"...I
can only say good things about Joe Milevsky as a person as well as the
management and sales training he provides. I highly recommend him
to furniture and appliance dealers who want to improve their
business. If Joe looks at your business and tells you he can help
you, you will get results!..."
Bill Peters
Peters Family Living
|
"I would like to take this opportunity to strongly endorse JRM Sales
and Management.
Last summer, we contacted JRM Sales and Management and one of the JRM
business analysts performed an unbiased, confidential on-site assessment
of our business. This analysis showed us several areas we could improve
upon to make for a more profitable business.
JRM offered real world answers. These solutions tackled such areas as
financials, budgets, sales training, sales management and coaching,
advertising, merchandising, organizational development and personnel
management.
These changes did not take hold overnight nor were they easy, but after
applying them,
many encouraging results have already been realized.
I
would highly recommend JRM to any company that desires to advance their
business,
reduce stress and take it to the next level.
I encourage anyone to call me if they have any questions or concerns
regarding JRM."
Thomas Nix
Nix Home Center
"Where
do I start? What do I write? How can I even try to express the
appreciation that I feel for JRM and obviously for David Fass in
particular, within the limitations allotted by a pen and a few sheets of
paper? Although there is
much left to do, we have accomplished worlds beyond what I would ever
have thought possible, not merely because I did not know that we could
do it, I was not even aware that these worlds existed!"
Nachman Fried
Frankel's Furniture
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“Our experience with JRM taught us to look at our
business strategically, to take a long view of important
issues. Before our time with JRM, we just
reacted – now we are trying to be
proactive!”
John
Graves
Downtown Appliance
"...its very emotional for
any one to come in and mess with their baby. For an owner this
is all their company is. We birth them, grow them, and educate them.
We watch them grow and become teenagers. Now we are bringing in the
college of JRM Sales & Management with hopes of training them to be better
and smarter than before. Letting go is a hard but a necessary process of
child/ business development. "
Brad Barker
Appliance Enterprise
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