Testimonials

The Amish Connection

"We have enjoyed working with David Fass from JRM Sales & Management. He is a down-to-earth person who has given us many insights into how we can improve our organization both fiscally and managerially. While change is never easy, David has shown us what to measure so we can understand the changes that need to be made, and he has been sure to stay tightly coupled with us to coach us through the process. I am very pleased with JRM's sales training and the measuring and management tools they have provided to us. Even in tough times, the money we spent to team up with David and JRM was well worth it!"
Chester Hine, Owner

The Amish Connection

Bergmann Appliance & TV

They have been one of my best decisions in business to date. In my opinion they are a business partner more than a consultant.  JRM does not have one magic bullet to fix things, they have hundreds of little ones, and that adds up to one damn good fix. Without JRM I think my business would no longer be here and thriving today in these challenging times.
Ed Bergmann
Bergmann Appliance & TV

Boyd's/Merison's Furniture

David and Joe have helped my family and our company tremendously. They have given us the tools we needed to get our business to the next level, but they have also given us the encouragement and push we needed to make some tough decisions to better our company. It has been great to have an unbiased, outside perspective to bounce around ideas or issues.
We now have structure, better processes and procedures, and a better outlook on how to handle conflicts and situations as they arise. It doesn’t happen overnight, but if you follow JRM’s guidance and use the tools they give you, your business will continue to evolve, grow, and improve!
Meredith Boyd
Owner/Merison’s Division General Manager

Flame Center

Thanks to JRM processes I now have organizational structure including job descriptions, job evaluations, and employee accountability. Thanks to the guidance of our Account Executive as liaison, the culture of our company has improved dramatically, and we have been able to remove the boxing gloves from our store.

Our Account Executive is just part of our team. The employees know they will meet with him during each visit and can share freely knowing all information remains confidential and only used to take our company culture to the next level. Through this process, our Account Executive has identified areas of opportunity providing for improved communication, effectiveness and efficiencies.

Rod Huisingh, Owner
Flame Center

Hearth Patio & Barbecue Education Foundation

"JRM Sales & Management came highly recommended as speakers as well as business consultants. We've had Joe and his team teach at our annual trade show several times over the past few years. Each time his presentations were relevant, well-prepared, delightfully delivered and the material was the practical information our attendees needed to hear. It was great working with a professional speaker that customized his programs for our industry. Working with Joe was a pleasure."
Rick Vlahos
Executive Director
Hearth, Patio & Barbecue Education Foundation

Kitchen Tables & More

Working with David Fass has been a tremendous help to the success of our store. Not only has he helped us increase our average sale, but he has also shown us ways to be more efficient, top to bottom. We wouldn't be where we are as a company without his coaching and advising.
Phil Vinson
Kitchen Tables and More

My Appliance Source

Working with the team at JRM Sales and Management has been an amazing experience. Although we have had a successful business for more than 40 years, it was refreshing to have David share his expertise and excitement. Over the past six months, our team has been able to learn and grow in ways we had never imagined. Teamwork and customer satisfaction are a daily focus. Our entire team has been able to work together to be proactive in resolving issues and promoting a positive work environment. Updating policies, procedures, and our company's values and mission statement was challenging; however, the results have been astounding. David created an Action Plan which kept us on our toes to complete assigned tasks. Holding everyone accountable was such an important part of the process and it resulted in us having a more cohesive management team. We will continue working with JRM over the next year (maybe longer) to improve the skills we learned and to continue to be the best company we can be.  Thank you JRM Sales and Management.
Jim and Holly Halloran
My Appliance Source

Top Hat Chimney Sweeps

For the first time we have a plan, we track progress and understand on paper where the business is going. JRM Senior Consultant has guided us through the steps of running Top Hat the way we want it to run. We are expanding our reach by carefully adding professional additions to the staff; we can now track the progress of our Retail company, selling hearth appliances and associated products separately from the Service company. JRM has and continues to hold us accountable for our actions while we continue to engineer the future of Top Hat Chimney Sweeps. We could not be happier as we positively look toward the future with JRM at our backs!
Trent Simmons
Top Hat Chimney Sweeps

The Amish Craftsman

JRM has facilitated a number of our peer group meeting through the years. After each meeting, I am re-energized and refocused on building and perfecting our small business. The facilitators strike the right balance between moderating the group discussion and providing industry insights (based on the real world, not theory). The bench-marking is an invaluable guide. Each time, my eyes are opened to a new area of potential improvement. I value each meeting and have no doubt our business has improved as a result of our peer group and JRM's professional guidance.
Thank you!
Kim Murphy
The Amish Craftsman

Blackberry Creek Mattress

After investigating professional retail consultants, including the recommendations of several retailers, I hired JRM. They told me what they could do in the first meeting and over the next year executed a plan that delivered beyond my expectations. My company’s bottom line has improved sufficiently to more than cover the cost of the services rendered. I am in a position now and for the foreseeable future to be more competitive, employee friendlier and financially successful thanks to JRM.
Richard James
Blackberry Creek Mattress

Bob's Woodburners & Fireplaces

JRM has helped a lot to bring our business to the next level. The implementation of budgets, sales tracking, and inventory management systems gives of a new view on how our business is preforming day to day. Keeping staff and management accountable and allowing us to fix problems before they get out of control, or even happen.
Employee job descriptions, evaluations, training, and coaching sometimes are forgotten or put to the side line when you are a small business. These processes are important, and having someone help implement them and hold you accountable for them is invaluable.
Aside from all these great systems, having an experienced professional with an unbiased opinion to discuss your business with is worth the cost in of itself. Thank you Mike and the rest of the JRM team we look forward to working with you into the future.
Justin Santarossa
Bob's Woodburners & Fireplaces

Chariho Furniture

"With business conditions less than ideal, every competitive advantage is helpful. My staff is more professional, and our follow-up is the best it has ever been. I would recommend this process to any retailer and I, along with my staff, have nothing but praise for Mike's knowledge and professionalism
Ed Smith, President
Chariho Furniture

Clewell's Family Hardware

"David Fass and JRM have been invaluable to our company in the last 6 months. By no means have we reached all our goals, but we're a different company from who we were before. David has supported us with insight and accountability through a period of extreme economic uncertainty, and with his help we have made several significant changes to our business that will be a foundation for controlled, consistent growth. JRM is helping us fix root problems we didn't know we had while teaching us skills we didn't know we lacked. I don't know where we'd be without them, but I'm excited about where we're going together!"
Aaron Clewell
Clewell's Family Hardware

Cramer's Home Furnishings

"JRM helped us take control of our business. By implementing their programs we reduced our inventory, increased our bottom line and my wife and I actually get a day off once in awhile!"
Marty Cramer

 

Creative Interiors and Design

"JRM did an excellent job evaluating our business and laying out a step-by-step plan to help us reach our goals. They empowered us to intentionally shift from an Owner-centered business to a Mission-centered business. We are thankful for their team approach, their competence, their ability to listen and their integrity. We are glad we chose JRM to help us grow and develop. At the end of the day, we felt like JRM cared about Creative Interiors and Design, had excellent tools and most importantly exceptional people operating them."
Ryan Townsend
Creative Interiors and Design

David's Home & Sleep Center

I can’t believe how much has changed here in the four months that we have been working together. My wife, (our office manager and “brains of the outfit”), was actually able to relax and enjoy our vacation for the first time since we have been in business. In addition, coming back was great because our staff took care of everything while we were gone. There is so much less stress and frustration in our business which has helped our relationship.
David Wilkins, Owner

Enchanted Fireside

"Since engaging JRM Sales and Management, our Hearth Products business has changed for the better. We now have a business-specific chart of accounts allowing us to be proactive and flexible in our yearly budget as well as monthly financials. We can quickly create budget scenarios altering accounts, then evaluating our business’s health. For the first time, just two weeks after our year end date we know our tax status. JRM’s scope goes well beyond the financials and deep into team building embraced by our entire staff. Our team is now guided by job descriptions and reviews and are much better able to cope with the daily demands of the hearth industry. The sales team is more focused on relationship building and putting our clients needs first, satisfying the Enchanted Fireside mission.
"We continue to rely on JRM Sales and Management as a mentor as we strive to improve and prosper from our business."
Rocco & Karen DiVerdi
Enchanted Fireside

Clean Sweep the Fireplace Shop

Bringing someone into your business is like bringing someone into your family. It is a decision that can dramatically affect your life and shouldn’t be taken lightly. We felt we lacked the tools and confidence to take our business to the next level. We also knew the limited resources of our company would not afford the salary required for a full time executive. The solution for us was JRM Sales and Management.
Our business was in need of systems, and sales processes. We were great technicians but didn’t know the first thing about running a retail store. Based on the needs of our business, it has been a privilege to work with Michael. I consider him a friend and would encourage anyone looking to grow their business to give JRM a call.
Patrick Tinsley, Owner
Clean Sweep the Fireplace Shop

Faller's Furniture

From growing up in the furniture business, I have known the folks at JRM for years. Faller’s Furniture is a 5th generation business that I rejoined after being away in the industry for several years. I was looking to put a new face on the business and take it to the next level. Working with Bob Moorman was a fantastic journey. During our time together we worked on many aspects of the business, developing them into a more manageable entity putting processes in place that will ensure the business' survival for generations to come. When looking for business knowledge and advice, I would not look anywhere else except to the JRM team.
Evan Faller
Faller's Furniture

Fosters Mattress

There aren't enough ways to say "thank you" to the JRM team for their expertise, knowledge, and insight. We've watched our business grow and thrive thanks to their help. Our first meeting was overwhelming and eye opening, but each month after David's visit we saw marked improvements through increased profits, a stronger team, and a structured business plan. Being a small business owner is challenging and exciting but challenging! JRM gave us the tools to take our business to the next level and we are truly grateful.
Charles and Sarah Foster
Fosters Mattress